Frequently Asked Questions
Everything you need to know about shopping with Kinney The Label
What is your return policy?
We offer a 14-day return window from the date of delivery for all full-priced items. Garments must be in original condition, unworn, and with all tags attached to be eligible for a refund or store credit.
How long does shipping take?
Domestic orders are typically processed within 1-2 business days. Standard shipping takes 3-5 business days, while express shipping options are available at checkout for faster delivery.
How do I find the right size?
Each product page features a detailed size guide and specific fit notes. If you are between sizes, we generally recommend sizing up for a more relaxed fit or reaching out to our customer care team for personalized advice.
Do you ship internationally?
Yes, Kinney The Label ships worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your specific location and local customs regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Afterpay and Klarna to make your shopping experience seamless.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to monitor your package's progress in real-time.